Wawa Careers in Petersburg – Customer Service Associate

Job Description:

The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day.

Job Responsibilities:

• Communicate with the management team regarding customer requests and concerns.
• Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
• Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
• Complete other tasks as assigned by store management.
• Prepare all made to order food and/or beverages according to recipe or customer specifications.
• Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.
• Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.
• Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
• Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.
• Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
• Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the
• GREAT customer service and customer recovery model to ensure customer engagement.
• Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa’s policy manual, training materials and other publications.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures.
• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.

Job Requirements:

• Ability to work well individually as well as in a team environment
• Ability to work overtime as needed
• Good communication skills
• Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures
• Ability to learn FSRA process and procedures and demonstrate on a daily basis
• Must wear slip resistant shoes at all times
• Must be able to lift and carry up to 35 lbs
• Ability to multi-task in fast paced environment
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
• Must have reliable transportation
• Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
• Excellent customer service skills
• Must be at least 16 years old

Qualification & Experience:

• Prior food service and/or customer service experience preferred
• Pursuit of or high school diploma or equivalent, preferred

Job Details:

Company: Wawa

Vacancy Type: Part Time

Job Location: Petersburg, VA, US

Application Deadline: N/A

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