
Website Wells Fargo
Job Description:
A teller provides exceptional customer service, working with Wells Fargo’s most important asset: our customers. Tellers are also responsible for helping resolve customer concerns in a timely fashion, following proper procedures to minimize errors and reduce fraud all the while building great rapport with people, and being strong team players who take pride in performing well and enjoy helping others.
Job Responsibilities:
- Follows policies and procedures to minimize risk
- Assists customers by providing exceptional customer service, accurately and efficiently processing their transactions
- Maintains a cash drawer, including cash handling and balancing
- Informs customers of self-service digital options (as appropriate) to make banking easier for them
- Spends majority of time spent completing Teller transactions for customers
- Engages in conversation with customers by actively listening and asking questions
- Introduces customers to other Wells Fargo team members, as appropriate, to proactively help meet their financial needs
Job Requirements:
- Cash handling experience
- Experience working with others on a team to meet customer needs
- 1+ year of experience interacting with people, demonstrated through work, military, or education
- Customer service focus with experience handling complex transactions across multiple systems
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Ability to interact with integrity and professionalism with customers and team members
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to follow policies, procedures, and regulations
Job Details:
Company: Wells Fargo
Vacancy Type: Full Time
Job Location: Jacksonville, FL, US
Application Deadline: N/A
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